E-commerce
Fewer support tickets. More recovered orders.
A chat agent handles pre-purchase and post-purchase conversations across WhatsApp, web chat and DMs — freeing your team to work on the messages that need a human.
Enquiry assistant
Hi — which service are you interested in?
I need a consultation this week.
Wednesday at 3 PM is available. Would you like me to book it?
Ready to confirmWhere enquiries leak
Remove the everyday friction before adding more leads.
- Pre-sale questions arrive faster than any team can answer without ballooning support hours.
- Abandoned carts are chased with generic email flows that shoppers ignore.
- Returns, sizing and delivery questions repeat all day and consume most support time.
- Ad platforms, CRM and helpdesk each hold a slightly different version of the same customer.
Connected customer journey
- 01Message arrives on WhatsApp, web chat, Instagram or Facebook.
- 02AI identifies whether it's pre-sale, in-transit or post-purchase.
- 03Order or product question answered against your policies and inventory.
- 04For abandoned carts: personalised nudge and checkout link shared.
Intended outcomeRecovered orders and resolved tickets — with the support team focused on the hard conversations.
What the system covers
The channels, handoffs, and measurements that matter here.
WhatsApp & chat
Real-time answers on the channel the shopper prefers.
Pre-sale help
Sizing, materials, availability and delivery answered against live data.
Cart recovery
Personalised follow-ups sent on the same channel the visitor last used.
What we watch
- First replyTarget: seconds
- ChannelsWeb · WA · IG · FB
- Discount logicPolicy-safe
- Sync targetCRM + helpdesk
Solutions used here
Your next useful step
Build the e-commerce journey around the customer, not the tools.
We will map the demand channels, response path, qualification rules, booking, and reporting before recommending a scope.